Refund policy

SHAXI suspension: warranty and returns

SHAXI suspension products carry a 1-year warranty from the date of delivery against damage not caused by misuse or other human actions. Repair or replacement of wear parts is provided depending on the circumstances. If the product shows any physical impact damage (for example, dents or damage from off-road collisions), the entire warranty is void.

These are large items. Once international shipping has started, returns and exchanges are not available. Please confirm vehicle fitment before purchasing.

Please report transit damage or incorrect items within 7 days of receiving your order.

Nothing in this policy affects your statutory consumer rights.

General after-sales information

All products are shipped internationally. Once an order has been shipped, returns and exchanges are not accepted. Quality issues will be resolved through negotiation.

Currently GWM4X4PARTS.COM is in trial operation, and all after-sales issues of orders are subject to negotiation. If you have any questions about your order, feel free to contact our team: chenyigroup@outlook.com.