FAQ's
1. What is gwm4x4parts.com?
Gwm4x4parts.com is an online store that specializes in providing high-quality Tank off-road vehicle accessories. We offer a wide range of products designed to enhance the performance, functionality, and aesthetics of your Tank off-road vehicle.
2. How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Once you're ready to check out, proceed to the secure checkout page. Provide the required information, including your shipping address and payment details, and confirm your order. If you encounter any issues, please contact our customer service team for assistance.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Please note that the availability of payment options may vary depending on your location. Rest assured, we use secure encryption technology to protect your payment information.
4. How long does it take to process and ship an order?
Current order processing takes approximately 3–5 working days. For SHAXI suspension, transit times begin after processing: free sea shipping takes approximately 30 business days to supported countries. Air shipping (approximately 7–10 business days) is available on request via WhatsApp and may not be available for some countries; its cost is quoted separately after ordering, and any extra cost is confirmed with you before shipping. For other products and further details, please see our Shipping Policy. Customs clearance or weather may cause delays.
5. Do you offer international shipping?
International shipping is available to supported countries; availability depends on the product and destination shown at checkout. SHAXI suspension includes free sea shipping to all supported countries; air shipping is available on request, subject to country availability and a separate quote. For other products, please check the shipping options and charges at checkout and our Shipping Policy. International shipments may be subject to customs duties, taxes or import fees imposed by the destination country; these charges are the responsibility of the customer.
6. What is your return/exchange policy?
For SHAXI suspension, returns and exchanges are not available once international shipping has started; please confirm vehicle fitment before purchasing. Report transit damage or incorrect items within 7 days of receiving your order; this reporting window does not replace the separate SHAXI warranty. For other products, please refer to our Refund Policy and contact customer service. Nothing in this policy affects your statutory consumer rights.
7. How can I contact your customer service?
You can reach our customer service team through the following channels:
- Phone: +86 18947089018 (available during business hours)
- Email: chenyigroup@outlook.com
- Online contact form: Visit our website and fill out the contact form on the Contact Us page. We aim to respond to all inquiries within 24-48 hours.
8. Are the products on your website genuine?
Yes, we take pride in offering genuine Tank off-road vehicle accessories. We work directly with reputable manufacturers and suppliers to ensure the authenticity and quality of our products. However, please be cautious of counterfeit products sold elsewhere, as we cannot guarantee their authenticity or performance.
9. Do you offer warranty on your products?
SHAXI suspension has a 1-year warranty from delivery against damage not caused by misuse or other human actions, with repair or replacement of wear parts depending on the circumstances. Any physical impact damage voids the entire warranty. For other products, please refer to the product description or contact customer service to confirm any applicable warranty; the SHAXI warranty does not apply automatically to other products. Please see our Refund Policy. Nothing in this policy affects your statutory consumer rights.
10. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective courier's website.