FAQ's
1. What is gwm4x4parts.com?
Gwm4x4parts.com is an online store that specializes in providing high-quality Tank off-road vehicle accessories. We offer a wide range of products designed to enhance the performance, functionality, and aesthetics of your Tank off-road vehicle.
2. How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Once you're ready to check out, proceed to the secure checkout page. Provide the required information, including your shipping address and payment details, and confirm your order. If you encounter any issues, please contact our customer service team for assistance.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Please note that the availability of payment options may vary depending on your location. Rest assured, we use secure encryption technology to protect your payment information.
4. How long does it take to process and ship an order?
Once your order is placed, it usually takes 1-3 business days to process and prepare for shipment. The shipping time depends on your location and the shipping method chosen during checkout. We strive to ensure prompt delivery, but please note that unforeseen circumstances like customs clearance procedures or weather conditions may cause delays.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. During the checkout process, you can select your country from the available options. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
6. What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer service within 7 days of receiving your order. We will guide you through the return/exchange process and make sure to resolve the issue promptly. Please refer to our Returns and Exchanges page on our website for more detailed information.
7. How can I contact your customer service?
You can reach our customer service team through the following channels:
- Phone: +86 15692169518 (available during business hours)
- Email: chenyigroup@outlook.com
- Online contact form: Visit our website and fill out the contact form on the Contact Us page. We aim to respond to all inquiries within 24-48 hours.
8. Are the products on your website genuine?
Yes, we take pride in offering genuine Tank off-road vehicle accessories. We work directly with reputable manufacturers and suppliers to ensure the authenticity and quality of our products. However, please be cautious of counterfeit products sold elsewhere, as we cannot guarantee their authenticity or performance.
9. Do you offer warranty on your products?
Yes, we offer a warranty on most of our products. The duration and coverage may vary depending on the specific item. Please refer to the product description or contact our customer service for detailed warranty information.
10. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective courier's website.